Boomerang! by Nick Drake-Knight
Quality of service is essential in the retail industry, if customers are to return time after time. This book sets out the Continue and Begin method of training for quality, using anonymous shoppers to observe staff in action. It explains how to motivate people and help them to improve, to achieve consistent high quality service across all branches of a company.| SKU | Unavailable |
| ISBN 13 | 9781905665518 |
| ISBN 10 | 1905665512 |
| Title | Boomerang! |
| Author | Nick Drake-Knight |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | Pollinger in Print |
| Year published | 2007-10-10 |
| Number of pages | 260 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |