Business Process Improvement Workbook: Documentation, Analysis, Design, and Management of Business Process Improvement by H James Harrington

Business Process Improvement Workbook: Documentation, Analysis, Design, and Management of Business Process Improvement by H James Harrington

This book enables you to improve quality, productivity, and competitiveness the business process improvement way. With this hands-on workbook in business process improvement, a major best-seller in four languages, world-renowned quality authority H. James Harrington revealed his methods for vastly improving business performance. Businesses that implemented Dr. Harrington's methods - including Boeing, IBM, and Corning Glass - realized enormous improvements in productivity. Now in "Business Process Improvement Workbook", Dr. Harrington and his coauthors give all businesses the tools to put his breakthrough approach to work for greater efficiency, strategies, charts, forms, lists, macros for PC use, overviews, and diagrams you need - to start streamlining your business today. This Workbook shows you precisely how to: understand and set process improvement goals; eliminate bureaucracies, duplication, and obsolescence; evaluate information management; research cycle time; analyze functions and tasks in administration; measure accuracy, thoroughness, and reliability in data processing - rank cost/productivity relationships; find opportunities for standardization; evaluate technological enablers; interview and collect data profitably; and far more. For all business leaders - whether your firm in large or small - this is the premier one-step-at-a-time guide to better business performance and greater customer satisfaction.

H. James Harrington, Ph.D., the visionary International Quality Advisor for Ernst & Young, added Business Process Improvement to today's business lexicon. with over 15 books to his credit and more than 45 years of experience, Dr. Harrington is considered one of the world's Performance Improvement gurus.

SKU	Unavailable
ISBN 13	9780070267794
ISBN 10	0070267790
Title	Business Process Improvement Workbook: Documentation, Analysis, Design, and Management of Business Process Improvement
Author	H James Harrington
Condition	Unavailable
Binding Type	Hardback
Publisher	McGraw-Hill Education - Europe
Year published	1997-04-16
Number of pages	314
Cover note	Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
Note	Unavailable