Call Center Management on Fast Forward by Brad Cleveland

Call Center Management on Fast Forward by Brad Cleveland

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Call Center Management on Fast Forward by Brad Cleveland

This book comprehensively covers the latest advances in cardiovascular medicine. Key diagnostic and treatment points are reviewed across a range of cardiovascular issues, including concurrent cardiac problems, patients with cancer, peri-operative surgical and post-trauma patients, patients in the emergency department, pregnancy in the obstetric units, and the care of critically ill patients in medical and surgical intensive care units.

Cardiology Consult Manual provides a detailed and clinically relevant guide for the cardiology practitioner of the potential cardiac issues encountered within the cardiology consult service and also a range of professionals in related disciplines. It therefore provides an important resource for all cardiology trainees, fellows, practitioners and health care providers involved in the management of patients with cardiovascular disease.


Brad Cleveland, Prü¾†”¼sident des Incoming Calls Management Institute (ICMI), Maryland, ist international gefragter Berater und Referent. In Deutschland ist er bekannt durch seine mehrmals jü¾†”¼hrlich stattfindenden Call Center Seminare.
Julia Mayben ist selbstü¾†”¼ndige Journalistin in den USA. Sie verü¾¦˜¼ffentlicht regelmü¾†”¼ü¾™¦¼ig Beitrü¾†”¼ge in Service Level Newsletter.
Gü¾˜¶˜¼nter Greff, Pionier und Experte auf dem Gebiet Telemarketing und Telefonservice, ist geschü¾†”¼ftsfü¾˜¶˜¼hrender Gesellschafter mehrerer Unternehmen, die sich mit Marketing- und Direktvertriebsberatung beschü¾†”¼ftigen. Er ist Autor der bei Gabler erschienenen Erfolgstitel Telefonverkauf mit noch mehr Power und Das 1 x 1 des Telefonmarketing sowie Herausgeber der Zeitschrift Call Center Profi.
SKU Unavailable
ISBN 13 9780985461102
ISBN 10 0985461101
Title Call Center Management on Fast Forward
Author Brad Cleveland
Condition Unavailable
Binding Type Paperback
Publisher Icmi Press
Year published 2012-05-01
Number of pages 510
Cover note Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
Note Unavailable