Change Management Excellence by Sarah Cook
In a constantly changing environment, businesses need to innovate and re-generate if they are to remain competitive. This book is intended to provide practical guidance on how to manage change successfully, be it large scale, such as cultural change, or slower, incremental change. Using the "compass of the intelligences", a unique device developed by the authors, Change Management Excellence shows the reader how to lead and navigate change by employing business, political, spiritual and emotional intelligence. Contents include: the business context for change the political environment and internal barriers to change developing a vision of the future recognizing and dealing with emotional reactions to change creating and implementing innovative ideas sustaining and embedding change Practical in approach, Change Management Excellence includes chapter-by-chapter checklists for the reader to use when implementing change. Written in an engaging style, it is also packed with international case studies illustrating how companies have successfully managed change.
"Provides practical guidance on how to manage change successfully, be it large scale, such as cultural change, or a series of small, incremental changes Written in an engaging style, it is also packed with international case studies illustrating how companies have successfully managed change" * Management Services *
Sarah Cook is Managing Director of the Stairway Consultancy, customer service specialists. She is the author of The Essential Guide to Employee Engagement, Change Management Excellence, Customer Care Excellence and Practical Benchmarking, all published by Kogan Page. Steve Macaulay is a management development consultant at Cranfield School of Management. He has worked in telecommunications and IT where he has headed several successful change management programmes.
| SKU | Unavailable |
| ISBN 13 | 9780749440336 |
| ISBN 10 | 0749440333 |
| Title | Change Management Excellence |
| Author | Sarah Cook |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | Kogan Page Ltd |
| Year published | 2004-06-30 |
| Number of pages | 240 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |