Constructive Conflict Management by John Crawley
The book fully demonstrates, for the first time, the best new techniques of effective conflict management, such as mediation and seven-step problem solving. The author takes the reader through many practical exercises to develop essential skills such as active listening, neutral questioning, option generation, mutual problem definition, conflict resolution and assertion. He even has a fictional organization - Troubled Associates - in which we see a variety of people dealing successfully with situations such as a personality clash, a dispute with your boss, angry customers, and accusations of bigotry.
John Crawley is one of the leading conflict management consultants and trainers in the UK and USA and is a Director of Conflict Management Plus.
| SKU | Unavailable |
| ISBN 13 | 9781857880144 |
| ISBN 10 | 1857880145 |
| Title | Constructive Conflict Management |
| Author | John Crawley |
| Condition | Unavailable |
| Binding Type | Hardback |
| Publisher | John Murray Press |
| Year published | 1994-02-01 |
| Number of pages | 288 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |