The Customer Experience Dictionary by Ben Phillips
What exactly IS Customer Experience...?... is probably the most common question asked of Customer Experience professionals every day. The problem with answering this question isn't that there is no definition but is, in fact, the opposite.Written to solve this very problem, the CX Dictionary includes: - Hundreds of CX terms, references and acronyms- Fully written definitions, explanations and examples- Information on CX best practice, market research methodologies and the latest technology innovations- Cross-referenced entries to help you explore different areas of interest Ultimately, it is an all-in-one Dictionary, encyclopedia, glossary and guidebook for all your CX needs.At a young age, British author Benjamin Phillips was fascinated by tractors. He'd stand in the field adjacent to his garden in Trimpley and watch them work. At the age of 12, he refurbished HNP 417, a grey Ferguson T20, alongside his father in the summer of 1991. He began fixing tractors for other people just over a decade later and has been doing so under the name The Tractor Lad ever since. He began writing for Tractor and Farming History magazine in 2006 and has since become a regular writer.
| SKU | Unavailable |
| ISBN 13 | 9781916312012 |
| ISBN 10 | 1916312012 |
| Title | The Customer Experience Dictionary |
| Author | Ben Phillips |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | Rockstar CX Publishing |
| Year published | 2020-12-15 |
| Number of pages | 238 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |