Customer Service by Paul R Timm

Customer Service by Paul R Timm

For undergraduate courses in Customer Service, Customer Relations, and Human Relations, this book ties together information from trade books and textbooks, and then adds a clear and usable process for developing the kinds of skills, attitudes, and thinking patterns needed to win customer loyalty.

Timm, Paul R.: - Paul R. Timm, Ph.D., has become one of America's foremost experts on customer loyalty. He has written 38 books and scores of articles on customer service, human relations, communication, and self-management. As an active consultant and trainer, Timm has worked with thousands of people from organizations throughout North America and Europe.