Dealing with Difficult Customers by Noah Fleming
Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention. That will cost you time and money, and perhaps worse, do little or nothing to solve the root problem.Dealing with Difficult Customers will show you:
- How to stop using gimmicks and trick promotions to encourage repeat business and the alternatives that will keep your customers salivating for more.
- How "Hungry Hippos" and "Problem Children" are sapping your employees time and energy and what to do about them.
- The behaviors that turn great customers into dissatisfied critics and how to change them.
Noah Fleming is the author of The Customer Loyalty Loop. His firm, Fleming Consulting & Company, has helped companies ranging from several million to over $5 billion in annual revenues exploit new opportunities and correct costly oversights. For the past 15 years, Shawn Veltman has worked alongside Noah Fleming to develop unique intellectual property, tools and applications successfully implemented in hundreds of companies.
| SKU | Unavailable |
| ISBN 13 | 9781632651174 |
| ISBN 10 | 1632651173 |
| Title | Dealing with Difficult Customers |
| Author | Noah Fleming |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | Red Wheel/Weiser |
| Year published | 2017-11-28 |
| Number of pages | 240 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |