Enterprise Service Management (ESM) by Enamul Haque
Looking to optimise your organisation's service delivery and maximise value creation? Enterprise Service Management (ESM) is the management approach you need. In this comprehensive guide to ESM, you will learn everything you need to know to succeed in the modern digital environment. This book covers everything from the paradigm shift and digital transformation to the ESM framework, operating model, and the latest trends in ESM. You will discover how to establish an ESM operating model, create an ESM strategy, implement ESM OKRs, and more. With practical insights and examples from various departments within an organisation, including IT, finance, and procurement, this book is essential for anyone interested in adopting a service-oriented mindset to achieve ESM success.| SKU | Unavailable |
| ISBN 13 | 9781447826613 |
| ISBN 10 | 1447826612 |
| Title | Enterprise Service Management (ESM) |
| Author | Enamul Haque |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | Lulu Press Inc |
| Year published | 2023-02-24 |
| Number of pages | 184 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |