Excuses, Excuses, Xcuses by Darryl S Doane
Sick of hearing your customer service staff say: My computer is down, It's lunch time, I haven't gotten to it yet, etc. etc. This book is an encyclopedia of what your service staff should say and do, instead. Ideal as a service coaching resource, this book provides a quick and easy solution that will improve customer perceptions about your organization and its service staff.| SKU | Unavailable |
| ISBN 13 | 9780874256147 |
| ISBN 10 | 0874256143 |
| Title | Excuses, Excuses, Xcuses |
| Author | Darryl S Doane |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | HRD Press Inc.,U.S. |
| Year published | 2003-01-30 |
| Number of pages | 118 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |