Experience is Everything by Jeannie Walters

Experience is Everything by Jeannie Walters

In today's hyper-connected world, delivering exceptional customer experience (CX) is no longer a nice-to-have-it's the key to growth, trust, and long-term loyalty. In Experience Is Everything, award-winning CX strategist Jeannie Walters offers a transformative guide to reimagining customer experience as a mindset, strategy, and daily discipline. Whether you're a CEO, team leader, or front-line employee, this book equips you to become a true 'CX Change Agent'-one who drives positive, measurable results by focusing on human-centred experiences. With practical tools, inspiring stories, and proven frameworks, Walters introduces her three-part foundation for CX success: a customer-centric mindset, a defined strategy aligned with organizational goals, and the discipline to take consistent action. Learn how to craft and implement a Customer Experience Mission Statement, build cross-functional alignment, and use journey mapping to remove friction and delight your customers at every step. This isn't theory-it's a roadmap to impact. Readers will learn how to: - Distinguish between customer service and customer experience-and lead both effectively - Create a clear CX Mission Statement to unify and empower teams - Use customer journey mapping as a strategic, problem-solving tool - Align CX goals with business outcomes like revenue growth and efficiency - Build a culture where CX is everyone's responsibility - Turn feedback, data, and everyday interactions into loyalty-building moments If you're ready to make every customer interaction count, Experience Is Everything will show you how.

SKU	Unavailable
ISBN 13	9781637634462
ISBN 10	1637634463
Title	Experience is Everything
Author	Jeannie Walters
Condition	Unavailable
Binding Type	Hardback
Publisher	Forefront Books
Year published	2026-04-14
Number of pages	256
Cover note	Book picture is for illustrative purposes only, actual binding, cover or edition may vary.