Fast Food, Fast Talk by Robin Leidner
A report from the frontlines of two major American corporations that presents the methods and consequences of regulating workers' language, looks, attitudes, ideas and demeanor. It shows the complex and often unexpected results that come with the routinization of service work.
"Leidner's analysis reveals much about the corporations which she was able to investigate, and draws attention to the need to ensure that sociological investigations continue to confront the realities of the modern American workplace" * Journal of American Studies *
"Fast Food, Fast Talk makes an important contribution to the literature on the routinization of work. Because her work contrasts the experiences of service workers at Combined Insurance and McDonald's, an organization that pioneered the routinization of service work and another we are all familiar with, Leidner's book should prove useful and interesting for researchers as well as being a teaching tool for undergraduate and graduate courses in the sociology of work and in social psychology. Her descriptive chapters are particularly engaging, providing compelling examples of the effects of routinizing service work for workers and for customers." * American Journal of Sociology *
"A detailed, occasionally humorous exploration of employees' highly routinized activities in two work environments: a McDonald's franchise near Chicago and a sales team working door to door for Combined Insurance. . .. Leidner's analysis . . . goes well beyond the traditional parameters of the sociology of work as she explores the implications of this invasion of self, this scripted inauthenticity, for the general nature of interpersonal relations in society." * Social Forces *
"Fast Food, Fast Talk makes an important contribution to the literature on the routinization of work. Because her work contrasts the experiences of service workers at Combined Insurance and McDonald's, an organization that pioneered the routinization of service work and another we are all familiar with, Leidner's book should prove useful and interesting for researchers as well as being a teaching tool for undergraduate and graduate courses in the sociology of work and in social psychology. Her descriptive chapters are particularly engaging, providing compelling examples of the effects of routinizing service work for workers and for customers." * American Journal of Sociology *
"A detailed, occasionally humorous exploration of employees' highly routinized activities in two work environments: a McDonald's franchise near Chicago and a sales team working door to door for Combined Insurance. . .. Leidner's analysis . . . goes well beyond the traditional parameters of the sociology of work as she explores the implications of this invasion of self, this scripted inauthenticity, for the general nature of interpersonal relations in society." * Social Forces *
Robin Leidner is Assistant Professor of Sociology at the University of Pennsylvania.
| SKU | Unavailable |
| ISBN 13 | 9780520085008 |
| ISBN 10 | 0520085000 |
| Title | Fast Food, Fast Talk |
| Author | Robin Leidner |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | University of California Press |
| Year published | 1993-08-04 |
| Number of pages | 278 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |