Firing on All Cylinders
Firing on All Cylinders
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Firing on All Cylinders by Jim Clemmer
Firing on All Cylinders is based on the experiences of hundreds of public sector and business organizations improving their service/quality to master a rapidly changing world. This book brings together three organizational performance fields that have, until now, been distinct and separate. These are: 1. Customer Service - developing high perceived value and responsiveness 2. Quality Improvement - reducing defects and mistakes while increasing productivity through improved process and system control 3. Organization Development - building leadership skills and sustaining cultural change| SKU | Unavailable |
| ISBN 13 | 9780771591662 |
| ISBN 10 | 0771591667 |
| Title | Firing on All Cylinders |
| Author | Jim Clemmer |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | Clemmer Group |
| Year published | 1992-01-01 |
| Number of pages | 392 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |