Great Customer Service on the Telephone
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Great Customer Service on the Telephone by Kristin Anderson
First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits.
KRISTIN ANDERSON is co-author of Delivering Knock Your Socks Off Service, a frequent writer for business magazines and a consultant with Performance Research Associates.
| SKU | Unavailable |
| ISBN 13 | 9780814477953 |
| ISBN 10 | 081447795X |
| Title | Great Customer Service on the Telephone |
| Author | Kristin Anderson |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | HarperCollins Focus |
| Year published | 2018-06-11 |
| Number of pages | 96 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |