Guest Service in the Hospitality Industry
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Guest Service in the Hospitality Industry by Paul Bagdan
With a general approach incorporating insights from all areas of hospitality, Guest Service in the Hospitality Industry, 2nd Edition explores the intricacies of quality guest service with proven concepts in the industry.A Johnson and Wales University faculty member since 1999, Paul Bagdan has spent more than 20 years in the hospitality industry working in resorts, hotels and restaurants, including the Omni Sagamore.
Bagdan specializes in technology, service management and learning styles, and teaches courses in strategic management, marketing, human resources and customer service and has taught briefly in France as part of a faculty exchange. He also serves as faculty advisor to the Eta Sigma Delta National Honor Society.
In addition to being a Certified Hospitality Educator (CHE), Bagdan is both a Certified Food Safety Trainer and a Responsible Alcohol Service Trainer for the state of Rhode Island. He is a member of the RI Hospitality Association and the International Council on Hotel, Restaurant and Institutional Education (ICHRIE), serving as Treasurer for the Northeast Federation of ICHRIE.
| SKU | Unavailable |
| ISBN 13 | 9781792400735 |
| ISBN 10 | 179240073X |
| Title | Guest Service in the Hospitality Industry |
| Author | Paul Bagdan |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | Kendall/Hunt Publishing Co ,U.S. |
| Year published | 2019-08-20 |
| Number of pages | 277 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |