Guest Services Management by Robert Ford
This text is organized around the 14 Service Principles with a chapter dedicated to each. Late-1990s research is integrated throughout to support each principle and each chapter provides Exemplars of Excellent Service.| SKU | Unavailable |
| ISBN 13 | 9780766814158 |
| ISBN 10 | 0766814157 |
| Title | Guest Services Management |
| Author | Robert Ford |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | Cengage Learning, Inc |
| Year published | 1999-12-13 |
| Number of pages | 432 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |