Health Service Quality by John Ovretveit
This book describes how healh service staff and managers can apply quality methods to the special circumstances of health services, and tackle the many conflicting demands on these services in the 1990s. It is based on applied research into quality methods in a range of public and commercial services, and explains the theory nd the practice of the "service quality revolution".| SKU | Unavailable |
| ISBN 13 | 9780632032792 |
| ISBN 10 | 0632032790 |
| Title | Health Service Quality |
| Author | John Ovretveit |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | John Wiley and Sons Ltd |
| Year published | 1991-12-10 |
| Number of pages | 200 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |