Hr at Your Service by Gary P Latham
Focusing on the day-to-day delivery of quality service that can drive a successful partnership between the Human Resources (HR) department and the rest of the company, this handbook demonstrates how HR managers can and must ensure that their teams develop the ability to anticipate and attend to the needs, wants, and expectations of managers and their employees. As it provides practical tools and guidance on building world-class HR departments, thisguide aids HR leaders to plan for future client needs, conduct internal audits, and hire as well as reward customer-centric individuals. Lessons learned from thriving businesses, such as Walt Disney Co., Marriott International Inc., and Darden s restaurants, are also applied and explained in the HR context.
“In Becoming the Evidence-Based Manager, Gary Latham delivers a well-reasoned and highly practical approach to delivering superior results through more scientific management approachesHaving seen some of his ideas implemented in our organization and others, I can easily testify to their effectiveness. This book is a welcome respite from some of the more common psychobabble on the art of management and leadership.” — Donald Guloien, President and CEO, Manulife Financial, on Becoming the Evidence-Based Manager
“The customer-centric model that Gary and Bob skillfully layout in HR at Your Service is one that anticipates, understands, plans for, and proactively addresses the needs of business leaders, managers, and employees. What better formula for a successful HR department and its leadership?” — Sue Meisinger, former president and CEO, Society for Human Resource Management
“Latham and Ford insightfully apply principles of client service to human resource work. With wonderful cases from leading companies like Disney, Ritz, NORPAC, Southwest, Darden, Nordstrom, and Stora Enso, they show how HR can better find out what managers and employees need, want, and expect and then exceed those expectations. Their ideas are pragmatic, insightful, and helpful. This is a useful and good book.” — Dave Ulrich, professor, Ross School of Business, University of Michigan
“The customer-centric model that Gary and Bob skillfully layout in HR at Your Service is one that anticipates, understands, plans for, and proactively addresses the needs of business leaders, managers, and employees. What better formula for a successful HR department and its leadership?” — Sue Meisinger, former president and CEO, Society for Human Resource Management
“Latham and Ford insightfully apply principles of client service to human resource work. With wonderful cases from leading companies like Disney, Ritz, NORPAC, Southwest, Darden, Nordstrom, and Stora Enso, they show how HR can better find out what managers and employees need, want, and expect and then exceed those expectations. Their ideas are pragmatic, insightful, and helpful. This is a useful and good book.” — Dave Ulrich, professor, Ross School of Business, University of Michigan
John W. Newstrom received his MBA and PhD from the University of Minnesota's Carlson School of Management. He is the coauthor of the popular series of Games Trainers Play books and fifteen other books on management, leadership, organizational behavior, and supervision. Dr. Newstrom is currently a Morse-Alumni Distinguished Teaching Professor Emeritus of Management at the University of Minnesota Duluth. Robert C. Ford holds a PhD from Arizona State University. He is the coauthor of several books including Managing the Guest in Hospitality Organizations and Achieving Service Excellence: Strategies for Healthcare and over 100 articles that focus on both the theory and practice of management, especially, hospitality management. Presently, he is a Professor of Management at the University of Central Florid
| SKU | Unavailable |
| ISBN 13 | 9781586442477 |
| ISBN 10 | 1586442473 |
| Title | Hr at Your Service |
| Author | Gary P Latham |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | Society for Human Resource Management |
| Year published | 2012-03-30 |
| Number of pages | 220 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |