The Ice Cream Maker by Subir Chowdhury

The Ice Cream Maker by Subir Chowdhury

Innovation, claims quality consultant Subir Chowdhury, is part of America's DNA. No other country in the world matches America's creative drive and its ability to turn innovative ideas into revolutionary products-from antilock brakes and steel-belted radial tires to sophisticated software and microprocessors. But as fast as we introduce new products, we lose the markets we establish to countries that know how to manufacture higher quality versions for less money. As Japanese and European firms win market share by concentrating on quality, America is continually forced to rely on innovation to stay ahead.
In The Ice Cream Maker, Chowdhury uses a simple story to illustrate how businesses can instill quality into our culture and into every product we design, build, and market. The protagonist of the story is Peter Delvecchio, the manager of a regional ice cream company, who is determined to sell its ice cream to a flourishing national grocery chain, Natural Foods. In conversations with the Natural Foods manager, Peter learns how the extraordinarily successful retailer achieves its renowned high standard of excellence, both in the services it provides its customers and in the foods it manufactures and sells. Quality, he discovers, must be the mission of every employee; by learning to listen, enrich, and optimize, he can encourage and sustain the highest levels of quality in everything the company does.
Like Fish and Who Moved My Cheese? The Ice Cream Maker offers an essential and universal lesson about one of industry's foremost challenges in a thoroughly engaging style. For managers and executives, small business owners and entrepreneurs, The Ice Cream Maker is a compelling, eye-opening guide to the most effective ways to achieve excellence and become industry leaders on the global stage.

SUBIR CHOWDHURY is Chairman and CEO of ASI Consulting Group-the world leader on Six Sigma and quality leadership implementation consulting and training. As one of the world's foremost authorities in helping leaders achieve positive and measurable results in business process improvement, Chowdhury's clients include global Fortune 100 companies as well as small organizations in both the public and private sectors. Hailed by the New York Times as a leading quality expert, Chowdhury is the author of eleven books, including the international bestseller The Power of Six Sigma, which has been translated in more than twenty languages and has sold more than a million copies.

SKU	Unavailable
ISBN 13	9780385514781
ISBN 10	0385514786
Title	The Ice Cream Maker
Author	Subir Chowdhury
Condition	Unavailable
Binding Type	Hardback
Publisher	Broadway Books (A Division of Bantam Doubleday Dell Publishing Group Inc)
Year published	2005-10-04
Number of pages	128
Cover note	Book picture is for illustrative purposes only, actual binding, cover or edition may vary.