IT Service Management Based on ITIL by Jan Van Bon
This Pocket Guide is a concise summary of ITIL(r) V 3. A quick, portable reference tool to this leading standard within the Service Management community. What are the key service management processes? What is the 'lifecycle' approach? Foreword Acknowledgements Introduction Introduction to the Service Lifecycle Lifecycle Phase: Service Strategy Lifecycle Phase: Service Design Lifecycle Phase: Service Transition Lifecycle Phase: Service Operation Lifecycle Phase: Continual Service Improvement Introduction to Functions and Processes Functions and Processes in Service Strategy Functions and Processes in Service Design Functions and Processes in Service Transition Functions and Processes in Service Operation Functions and Processes in Continual Service Improvement| SKU | Unavailable |
| ISBN 13 | 9789087531027 |
| ISBN 10 | 9087531028 |
| Title | IT Service Management Based on ITIL |
| Author | Jan Van Bon |
| Series | Best Practice Library |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | Van Haren Publishing BV |
| Year published | 2007-08-30 |
| Number of pages | 1 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |