IT Service Management by Ernest Brewster
ITIL® and IT service management have been practised successfully around the world for more than 20 years. ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL both to Foundation Examination candidates and to people simply looking to gain a practical understanding of IT service management. An ITIL® Licensed Product.
Dr Ernest Brewster is a champion of ITIL Service Management. Richard Griffiths is an ISEB examiner. Aidan Lawes is an authority on service management and co-authored ISO/IEC 20000. John Sansbury is a Senior ITIL Examiner.
| SKU | Unavailable |
| ISBN 13 | 9781906124199 |
| ISBN 10 | 1906124191 |
| Title | IT Service Management |
| Author | Ernest Brewster |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | BCS Learning & Development Limited |
| Year published | 2010-02-24 |
| Number of pages | 200 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |