IT Service Management by Ernest Brewster
ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. The guide introduces ITIL to Foundation Examination candidates and offers a practical understanding of IT service management. This new edition is compatible with the 2011 update to ITIL®. It includes the following additional processes: business relationship management; design coordination; strategy management for IT services; transition planning and support. An ITIL® licensed product.
Dr Ernest Brewster is a champion of ITIL Service Management. Richard Griffiths is an ITIL trainer. Aidan Lawes is an authority on service management and co-authored ISO/IEC 20000. John Sansbury is a principal consultant and head of practice for service management.
| SKU | Unavailable |
| ISBN 13 | 9781906124939 |
| ISBN 10 | 1906124930 |
| Title | IT Service Management |
| Author | Ernest Brewster |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | BCS Learning & Development Limited |
| Year published | 2012-05-08 |
| Number of pages | 200 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |