ITIL Foundation Exam Study Guide by Liz Gallacher

ITIL Foundation Exam Study Guide by Liz Gallacher

Everything you need to prepare for the ITIL exam Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. * Offers an introduction to IT service management and ITIL V3 service strategy * Highlights the topics of service design and development and the service management processes * Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation * Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology * Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.

Liz Gallacher has implemented improvement programs based on the ITIL framework for many different organizations. Liz holds the ITIL Manager and ITIL Expert certifications and was a member of the ISEB Managers Certificate Examiners panel. Helen Morris has implemented improvement programs for a wide variety of organizations, based on IT Service Management best practice. Helen holds the ITIL Manager and ITIL Expert certifications. She also holds the ISEB Consultancy certificate, and specializes in service management consultancy. Both Liz and Helen are fully accredited ITIL trainers.

SKU	Unavailable
ISBN 13	9781119942757
ISBN 10	1119942756
Title	ITIL Foundation Exam Study Guide
Author	Liz Gallacher
Condition	Unavailable
Binding Type	Paperback
Publisher	John Wiley & Sons Inc
Year published	2012-10-15
Number of pages	408
Cover note	Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
Note	Unavailable