ITIL foundation handbook by Stationery Office
Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.The OTIF (Intergovernmental Organisation for International Carriage by Rail) is an intergovernmental organization that regulates international rail transportation. OTIF currently has 50 members from Europe, Africa, and the Middle East. The International Rail Transport Committee (CIT), the United Nations Economic Commission for Europe (UNECE), the European Railway Agency (ERA), the European Commission DG MOVE, and the Organization for Cooperation of Railways (OSJD) all use OTIF's technologies to help international rail traffic flow more smoothly.
| SKU | Unavailable |
| ISBN 13 | 9780113313495 |
| ISBN 10 | 0113313497 |
| Title | ITIL foundation handbook |
| Author | Stationery Office |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | TSO |
| Year published | 2012-01-31 |
| Number of pages | 310 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |