ITIL Lifecycle Essentials by Claire Agutter
This text covers everything you need for the entry-level ITIL Foundation course, providing candidates with a solid grounding in the key elements, concepts and terminology used in the ITIL service lifecycle. However, it also goes beyond this in providing practical guidance for when newly qualified practitioners enter the real world.Claire Agutter is interested in anything that helps IT work better. She has more than two decades experience as a service management consultant, trainer, speaker and author. She is the founder of Scopism, an organisation which focuses on publications, events and consultancy linked to SIAM (Service Integration and Management). She recruited and led the team of volunteers that contributed to the SIAM Foundation and Professional Bodies of Knowledge publications and created the online SIAM community. From 2018-23, she was nominated by Computer Weekly as one of the most influential women in UK tech.
A long time IT Governance Publishing collaborator, Claire has written ITIL® study guides covering both ITIL® v3 and ITIL® 4, with her ITIL Foundation Essentials ITIL 4 Edition – The ultimate revision guide rating 4.6 on Amazon.
To view all her publications, visit: https://www.itgovernancepublishing.co.uk/author/claire-agutter.
| SKU | Unavailable |
| ISBN 13 | 9781849284172 |
| ISBN 10 | 1849284172 |
| Title | ITIL Lifecycle Essentials |
| Author | Claire Agutter |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | IT Governance Publishing |
| Year published | 2013-03-08 |
| Number of pages | 371 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |