ITIL V3 Continual Service Improvements by Axelos
ITIL Continual Service Improvement provides best practice guidance on identifying and introducing a cycle of service management improvements, as well as a structured approach for assessing and measuring services. This guidance is suitable for any IT and business professional involved in the management of services, including managers and practitioners, IT architects, process and service owners and business relationship managers.
Assembled by the Practitioner Architect Team of Kevin Behr, Karen Ferris, Lou Hunnebeck, Stuart Rance, Barclay Rae and Paul Wilkinson, a team of renowned ITSM experts under the guidance of AXELOS' Kaimar Karu, ITIL Practitioner Guidance concludes with a practical toolkit containing templates, worksheets and assessments that will help ITSM professionals to improve the value of the service they provide to their customers.
| SKU | Unavailable |
| ISBN 13 | 9780113313082 |
| ISBN 10 | 011331308X |
| Title | ITIL V3 Continual Service Improvements |
| Author | Axelos |
| Series | Itil Service Lifecycle Ser |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | TSO |
| Year published | 2011-07-29 |
| Number of pages | 257 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |