The Lean Enterprise Memory Jogger for Service by Richard L Macinnes

The Lean Enterprise Memory Jogger for Service by Richard L Macinnes

This brand new version of our original Lean Enterprise Memory Jogger applies lean concepts to both services and transactional organizations. Answer this. would your customers without question recommend your service to friends or associates? The Lean Enterprise Memory Jogger for Service holds the key to helping you achieve superior service levels, efficiently and effectively; while retaining desirable customers and attracting new ones. Industry has learned that traditional lean manufacturing approaches when applied to the service environment can have disastrous results. Service is not manufacturing But service delivery does require associated resources of people, technology, methods, facilities, equipment, and so on, to be designed to meet the seemingly unpredictable demands of customers.

SKU	Unavailable
ISBN 13	9781576811108
ISBN 10	1576811107
Title	The Lean Enterprise Memory Jogger for Service
Author	Richard L Macinnes
Condition	Unavailable
Binding Type	Paperback
Publisher	Goal/QPC
Year published	2009-10-01
Number of pages	250
Cover note	Book picture is for illustrative purposes only, actual binding, cover or edition may vary.