Lessons from the Nordstrom Way by Robert Spector
An inside look at how companies can become "the Nordstrom" of their industriesThis book focuses on the customer service principles espoused by the Nordstrom department store chain, a legend in retailing and customer service. It shows how the Nordstrom customer service culture can work in any company or industry-computer repair centers, bicycle shops, medical clinics, credit unions, and more. The book features case studies from many companies that have successfully adopted and adapted the lessons from The Nordstrom Way, the author's successful book about the founding of Nordstrom and the beliefs the Nordstrom family imparts to its employees. * Helps other companies apply Nordstrom's principles to their own customer service practices * Provides lessons on how to find and focus on customer needs, follow-up, and ensure customer satisfaction Robert Spector (Seattle, WA) is a professional writer and speaker. He is the coauthor of The Nordstrom Way (Wiley).
ROBERT SPECTOR is the author of The Nordstrom Way: The Inside Story of America's #1 Customer Service Company (Wiley) and Amazon.com: Get Big Fast. Spector has written about Nordstrom since 1982 for Women's Wear Daily and other publications. His work has appeared in the Wall Street Journal, the New York Times, and USA Today. An internationally recognized speaker, Spector has lectured on customer service to a vast cross--section of companies and organizations, ranging from Cadillac to the Red Cross. He resides in Seattle with his wife and daughter. Visit his Web site: www robertspector.com
| SKU | Unavailable |
| ISBN 13 | 9780471355946 |
| ISBN 10 | 0471355941 |
| Title | Lessons from the Nordstrom Way |
| Author | Robert Spector |
| Condition | Unavailable |
| Binding Type | Hardback |
| Publisher | John Wiley and Sons Ltd |
| Year published | 2000-11-03 |
| Number of pages | 240 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |