Managing Quality Service In Hospitality : How Organizations Achieve Excellence In The Guest Experience
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Sturman, Michael C.: - Michael C. Sturman is an Associate Professor at Cornell University's School of Hotel Administration, and is the Kenneth and Marjorie Blanchard Professor of Human Resources. There, he teaches undergraduate, graduate and executive education courses on human resource management, compensation, and cost-benefit analysis. His current research focuses on the prediction of individual job performance. He has published research articles in such journals as the Journal of Applied Psychology, Academy of Management Journal, Personnel Psychology and Journal of Management. He has also published practitioner papers in the Cornell Hotel and Restaurant Administration Quarterly, International Journal of Hospitality Management, Lodging Magazine, Lodging HR, A.A.H.O.A Hospitality, HR Com and the American Compensation Association Journal. Michael holds a Ph.D., M.S. and B.S. from Cornell University's School of Industrial and Labor Relations, and is a Senior Professional of Human Resources as certified by the Society for Human Resource Management.
| SKU | Unavailable |
| ISBN 13 | 9781439060322 |
| ISBN 10 | 1439060320 |
| Title | Managing Quality Service In Hospitality : How Organizations Achieve Excellence In The Guest Experience |
| Author | Michael Sturman |
| Series | Hospitality Management Ser |
| Condition | Unavailable |
| Binding Type | Hardback |
| Publisher | Cengage Learning, Inc |
| Year published | 2011-02-14 |
| Number of pages | 516 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |