Managing the Professional Service Firm by David H Maister
This text offers practical ideas on the managerial problems of professional service firms. It shows that professional firms are different from other business enterprises in two ways. First, they are in the business of providing highly customized services and therefore cannot apply many of the management principles developed for the mass production industrial world. Second, professional services are highly personalized and involve the skills of individuals, therefore firms must compete not only for clients, but also for talented professionals. This text explores issues ranging from marketing and business development to multinational strategies, from human resource policies to profit improvement strategies, from strategic planning to the effective behaviour of practice leaders.David H.Maister is largely regarded as the world's foremost expert on professional service business management. David has been advising companies in a wide range of professions for over four decades, encompassing all strategic and managerial concerns and spanning the globe. David is a native of the United Kingdom, with degrees from the University of Birmingham, the London School of Economics, and the Harvard Management School, where he spent seven years as a professor. Managing the Professional Service Company and Real Professionalism are two of his best-selling books. He is a resident of Boston, Massachusetts.
| SKU | Unavailable |
| ISBN 13 | 9780684834313 |
| ISBN 10 | 0684834316 |
| Title | Managing the Professional Service Firm |
| Author | David H Maister |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | Simon & Schuster |
| Year published | 1997-06-09 |
| Number of pages | 368 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |