Meet Baby Shark by Pinkfong

Meet Baby Shark by Pinkfong

With major retailers closing brick-and-mortar stores every month and the continued shift to online shopping, there is a major push to strengthen customer loyalty by improving the customer experience. The two most important qualities that consumers look for are convenience and efficiency. Finally a source is available that will give retailers and companies in general the insight needed to enhance customer satisfaction while improving the overall shopping experience.
This book uses the world-leading findings from the American Customer Satisfaction Index (ACSI) and its accompanying Global Customer Satisfaction Index (GCSI) - invaluable, incomparable sources of consumer insights and information, to inform best practices for improving the consumer experience, better satisfying customers, and achieving profitable customer loyalty today and into the rapidly changing future. This book will help us understand where we were, where we are today, and where we are heading tomorrow in providing exceptional customer experiences. It is a must-read for marketing professionals and customer-focused senior executives alike.

SKU	Unavailable
ISBN 13	9780062965899
ISBN 10	0062965891
Title	Meet Baby Shark
Author	Pinkfong
Series	Baby Shark
Condition	Unavailable
Binding Type	Hardback
Publisher	HarperCollins Publishers Inc
Year published	2019-10-01
Number of pages	18
Cover note	Book picture is for illustrative purposes only, actual binding, cover or edition may vary.