The Nordstrom Way to Customer Experience Excellence by Robert Spector

The Nordstrom Way to Customer Experience Excellence by Robert Spector

The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service.

ROBERT SPECTOR is co-founder of the RSi consultancy, bestselling author, international speaker, educator and advisor to organizations. He is also the author of Amazon.com: Get Big Fast and The Mom & Pop Store.

BREANNE O. REEVES is co-founder of the RSi consultancy, and has worked for over a decade in customer experience. She oversees application development and implementation to inspire and support clients as they begin the journey of becoming the Nordstrom of their industry. RSi has worked with Salesforce.com, Starwood Hotels, Federal Reserve Bank, Indeed, Kaiser Permanente, and many small-to-medium-sized organizations.

SKU	Unavailable
ISBN 13	9781119375357
ISBN 10	1119375355
Title	The Nordstrom Way to Customer Experience Excellence
Author	Robert Spector
Condition	Unavailable
Binding Type	Paperback
Publisher	John Wiley & Sons Inc
Year published	2017-11-10
Number of pages	224
Cover note	Book picture is for illustrative purposes only, actual binding, cover or edition may vary.