Perfect Phrases for Customer Service, Second Edition
Perfect Phrases for Customer Service, Second Edition
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Perfect Phrases for Customer Service, Second Edition by Robert Bacal
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEYou've heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for: Defusing bad situations before they get worseHandling complaints patiently and professionallySatisfying customers and increasing salesBuilding long-term relationships with important customers
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| SKU | Unavailable |
| ISBN 13 | 9780071745062 |
| ISBN 10 | 0071745068 |
| Title | Perfect Phrases for Customer Service, Second Edition |
| Author | Robert Bacal |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | McGraw-Hill Education - Europe |
| Year published | 2011-01-16 |
| Number of pages | 256 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |