A Practical Guide to Complaints Handling
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A Practical Guide to Complaints Handling by Chris Gunn
Complaints systems have been classified as one element of clinical governance. This book is set out in two parts, Primary Care and Secondary Care. The material is meant for both professional and lay people. Examples are used to demonstrate the ways to deal with each scenario. The underpinning legislation is provided in an appendix.
Chris Gunn MA, TDCR
| SKU | Unavailable |
| ISBN 13 | 9780443070235 |
| ISBN 10 | 0443070237 |
| Title | A Practical Guide to Complaints Handling |
| Author | Chris Gunn |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | Elsevier Health Sciences |
| Year published | 2001-01-12 |
| Number of pages | 240 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |