S/NVQ Level 2 Customer Service by Sally Bradley

S/NVQ Level 2 Customer Service by Sally Bradley

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S/NVQ Level 2 Customer Service by Sally Bradley

Designed to provide students with the underpinning knowledge for the NVQ in Customer Service at Level 2, this book covers the two mandatory units and ten of the option units. It includes case studies which give students the opportunity to analyse and discuss real-life situations and to practise their skills.
SKU Unavailable
ISBN 13 9780435465292
ISBN 10 0435465295
Title S/NVQ Level 2 Customer Service
Author Sally Bradley
Series Nvq Customer Service
Condition Unavailable
Binding Type Paperback
Publisher Pearson Education Limited
Year published 2007-06-28
Number of pages 384
Cover note Book picture is for illustrative purposes only, actual binding, cover or edition may vary.