Service Design by Andy Polaine
"An easy-to-read introduction to service design, with great examples from one of the world's leading service design agencies. A 'must read' for anyone who wants to become familiar with service design in theory, methods, and practice!" --Prof. Birgit Mager, President, Service Design Network gGmbH
Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.
| SKU | Unavailable |
| ISBN 13 | 9781933820330 |
| ISBN 10 | 1933820330 |
| Title | Service Design |
| Author | Andy Polaine |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | Rosenfeld Media |
| Year published | 2013-03-13 |
| Number of pages | 216 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |