Service Operations Management by Robert Johnston
Written specifically to better serve the needs of students on services-orientated operations management courses. The first European-originated book. Operations management is set within the wider business context, recognising the impact of other management functions and covering wider issues, such as organisational culture and design, people issues, and customer relationships. Includes international examples from different types of organizations, such as: the Internet, public and voluntary sectors, mass transport services, professional services, retailers, internet services, tourism and hospitality. Each chapter identifies key operations management issues and provides definitions of key terms, real world illustrations, chapter summaries, case exercises, further reading and questions.
Orebaugh, Angela: - Angela Orebaugh (, GCIA, GCFW, GCIH, GSEC, CCNA) is a Senior Scientist in the Advanced Technology Research Center of Sytex, Inc. where she works with a specialized team to advance the state of the art in information systems security. She has over 10 years experience in information technology, with a focus on perimeter defense, secure network design, vulnerability discovery, penetration testing, and intrusion detection systems. She has a Masters in Computer Science, and is currently pursuing her Ph.D. with a concentration in Information Security at George Mason University.
| SKU | Unavailable |
| ISBN 13 | 9781405847322 |
| ISBN 10 | 1405847328 |
| Title | Service Operations Management |
| Author | Robert Johnston |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | Pearson Education Limited |
| Year published | 2008-05-22 |
| Number of pages | 552 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |