Telephone Tactics
Telephone Tactics
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Telephone Tactics by Graham Roberts-Phelps
In recent years, the telephone has become a progressively more important tool for business, particularly in the fields of customer service, selling, prospecting and credit control. This book contains everything you will ever need to know about using the telephone in business.
Graham Roberts-Phelps has been designing and delivering high quality health and safety courses, and sales, management and personal development programmes for many years. As a training consultant and Director of 80/20 Training Limited, he has worked with companies of all sizes and across all industries. Graham is a prolific author whose books and manuals include 90 Brain Teasers for Trainers, Flip Chart Games for Trainers, Training Event Planning Guide and a series of ten Health and Safety Workbooks, all published by Gower, as well as his own series of self-published looseleaf training manuals on health and safety.
| SKU | Unavailable |
| ISBN 13 | 9781854181770 |
| ISBN 10 | 1854181777 |
| Title | Telephone Tactics |
| Author | Graham Roberts-Phelps |
| Condition | Unavailable |
| Binding Type | Paperback |
| Publisher | Thorogood |
| Year published | 1999-09-16 |
| Number of pages | 209 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |