A Trauma-Informed Approach to Library Services by Rebecca Tolley

A Trauma-Informed Approach to Library Services by Rebecca Tolley

We are only now coming to terms with how common trauma really is; a landmark Kaiser study that surveyed patients receiving physicals found that almost two-thirds had experienced at least one form of abuse, neglect, or other trauma as a child. Though originating in the fields of health and social services, trauma-Informed care is a framework that holds great promise for application to library work. Empathetic service, positive patron encounters, and a more trusting workplace are only a few of the benefits that this approach offers. In this important book Tolley, experienced in both academic and public libraries, puts these ideas into the library context. Library administrators, directors, and reference and user services staff will all benefit from learning the six key principles of trauma-informed care; characteristics of a trusting and transparent library organization, plus discussion questions to promote a sense of psychological safety among library workers; how certain language and labels can undermine mutuality, with suggested phrases that will help library staff demonstrate neutrality to patron ideas and views during information requests; delivery models that empower patrons; advice on balancing free speech on campus with students' need for safety; how proper furniture arrangement can help people suffering from PTSD feel safe; guidance on creating safe zones for LGBTQIA children, teens, and adults; and self-assessment tools to support change toward trauma-responsive library services. Using the trauma-informed approach outlined in this book, libraries can ensure they are empathetic community hubs where everyone feels welcomed, respected, and safe.

SKU	Unavailable
ISBN 13	9780838919811
ISBN 10	0838919812
Title	A Trauma-Informed Approach to Library Services
Author	Rebecca Tolley
Condition	Unavailable
Binding Type	Paperback
Publisher	American Library Association
Year published	2020-07-30
Number of pages	192
Cover note	Book picture is for illustrative purposes only, actual binding, cover or edition may vary.