Understanding Customer Service by Alka Maheshwari

Understanding Customer Service by Alka Maheshwari

• What is customer service?
• What is customer sensitivity?
• How do you feel when a customer vents on you?
• How to handle customer relations?
• How to close loop customer calls?

There is much more to learn about customer service than just learning soft skills and repeating like parrots or programmed robots. Authors share their life experiences with customers and simplify the understanding of customer service through stories.

This book is going to be an interesting read and would be useful in your professional development if you are working in customer-facing roles in any service industry viz. Telecommunication, Information Technology, Travel & Tourism, and Hospitality etc.

SKU	Unavailable
ISBN 13	9789334035230
ISBN 10	9334035234
Title	Understanding Customer Service
Author	Alka Maheshwari
Series	Cross The Bridge
Condition	Unavailable
Binding Type	Paperback
Publisher	Raja Rammohun Roy National Agency for ISBN (Https: //Isbn.Gov.In/)
Year published	2023-05-23
Number of pages	86
Cover note	Book picture is for illustrative purposes only, actual binding, cover or edition may vary.