Unleashing Excellence by Dennis Snow
A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others.DENNIS SNOW spent twenty years developing his customer service principles at The Walt Disney Company in a variety of leadership roles. He now works as a full-time speaker, trainer, and consultant, helping organizations achieve their goals in the areas of customer service, employee development, and leadership.
TERI YANOVITCH has traveled the world implementing the proven Quality Improvement Process developed by management guru Philip Crosby. She was a top-rated facilitator and speaker for Disney Institute, teaching Disney’s renowned customer service practices. Today, she combines her quality management and customer service experience to help organizations implement their own culture of excellence.
| SKU | Unavailable |
| ISBN 13 | 9780470503805 |
| ISBN 10 | 0470503807 |
| Title | Unleashing Excellence |
| Author | Dennis Snow |
| Condition | Unavailable |
| Binding Type | Hardback |
| Publisher | John Wiley & Sons Inc |
| Year published | 2009-12-11 |
| Number of pages | 256 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |