Value-Added Sales Management by Tom Reilly

Value-Added Sales Management by Tom Reilly

A Gemba Walk to Go See, Ask Why, and Show Respect is a key way to more actively engage people in performance improvement activities. Even if you currently do Gemba Walks in all likelihood you fall short of what the best companies do. This 'how to guide' provides leaders a basic menu of options on ways to do a more effective Walk. The guide describes three key reasons for doing a Gemba Walk: 1. Clarify Purpose: Gemba Walks provide a wonderful opportunity to learn if people inside the organization have a deep understanding of 'why' they are doing their work activities. 2. Process Understanding: Leaders can see, with their own eyes, how effectively work activities between departments and between work-groups are aligned with what the organization is trying accomplish. 3. Engaging People: The walks provide an opportunity for leaders discover barriers that inhibit people's ability to do great work. The guide describes questions to ask for different types of walks (including Office Walks) and outlines an approach for leaders seeking to better understand the facts, to make better decisions, and to build consensus to achieve important goals. One chapter describes how to coach leaders in this important activity. Examples are drawn from organizations with outstanding improvement practices: Toyota, Autoliv, OC Tanner, Cogent Power and the author's experiences as Chairman of the Association of Manufacturing Excellence's Awards Council. A respectful, effective Gemba Walk builds trust and lays the groundwork for a major transformation It is amazing what one can learn during a walk How can you be an effective leader and not want to do this?

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SKU	Unavailable
ISBN 13	9780809237876
ISBN 10	0809237873
Title	Value-Added Sales Management
Author	Tom Reilly
Condition	Unavailable
Binding Type	Paperback
Publisher	Contemporary Books Inc
Year published	1993-04-01
Number of pages	160
Cover note	Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
Note	Unavailable