Working with Microsoft Dynamics CRM 4.0 by Jim Steger

Working with Microsoft Dynamics CRM 4.0 by Jim Steger

Get a practical introduction to Microsoft Dynamics CRM—now updated for Microsoft Dynamics CRM 4.0. Microsoft Dynamics CRM is a value-packed customer-relationship management (CRM) solution for small- and mid-market businesses. The latest version adds workflow management capabilities, and can be delivered as an on-demand service through Microsoft Office Live. With topics that include developing new functionality, designing implementations, and integrating Microsoft CRM with other business applications—including Microsoft Office Outlook, Microsoft Office InfoPath, and Microsoft SharePoint Products and Technologies—this is one of the only books written for both developers and those who implement business solutions. Authored by experienced practitioners, this book provides case studies, integration and performance guidelines, and toolsets—the information you need to help you create successful CRM solutions. This book also explains how to maintain Microsoft Dynamics CRM 4.0, making it of interest to IT professionals who support Microsoft Dynamics CRM 4.0 users. And power users will learn how to customize individual Microsoft Dynamics CRM 4.0 experiences. This book includes sample data and code samples on the Web.

Jim Steger and Mike Snyder are cofounders and principals at Sonoma Partners, a consulting firm specializing in Microsoft Dynamics CRM implementations. Both Mike and Jim have been recognized as Microsoft MVPs for their contributions to the Microsoft Dynamics community. Mike is one of the industry’s leading CRM experts and participates in the Microsoft Dynamics Partner Advisory Council. Jim is a leading technical architect for Microsoft Dynamics CRM, with deep experience in XRM solutions complex enterprise integration projects.

SKU	Unavailable
ISBN 13	9780735623781
ISBN 10	0735623783
Title	Working with Microsoft Dynamics CRM 4.0
Author	Jim Steger
Condition	Unavailable
Binding Type	Paperback
Publisher	Microsoft Press,U.S.
Year published	2008-02-27
Number of pages	640
Cover note	Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
Note	Unavailable