You Can't Win a Fight with Your Client by Tom Markert
Organisations that depend on servicing clients for their business - from consulting firms to suppliers to IT departments - know that keeping those clients happy is the key to their success. But while mastering the art of satisfying clients has continued to elude many organizations, Market believes the secret lies in understanding and applying a few fundamentals. Presented clearly and in a straight-forward fashion, Markert's 51 rules for satisfying and retaining clients cover everything from knowing your product (rule number 1) to never saying "no" (rule number 24) to doing the unexpected (rule number 32). The no-nonsense, straightforward guide to keeping your clients satisfied and happy.
Tom Markert is CEO of Ipsos Loyalty Worldwide, a Market Research provider to many Fortune 500 companies and is currently a member of the Board of Directors of State Auto, a publicly traded property and casualty insurer based in Columbus, Ohio. He has held leadership positions at ACNielsen, Citicorp, and Procter & Gamble and has held positions on the board of directors of the Australian professional basketball team the Sydney Kings and the American Chamber of Commerce in New South Wales, Australia. He lives in Connecticut.
| SKU | Unavailable |
| ISBN 13 | 9780061228551 |
| ISBN 10 | 0061228559 |
| Title | You Can't Win a Fight with Your Client |
| Author | Tom Markert |
| Condition | Unavailable |
| Binding Type | Hardback |
| Publisher | HarperCollins Publishers Inc |
| Year published | 2007-12-06 |
| Number of pages | 128 |
| Cover note | Book picture is for illustrative purposes only, actual binding, cover or edition may vary. |
| Note | Unavailable |