Introduction
Part I A+ Essentials 220-701
Chapter 1 Hardware
1.1 Categorize storage devices and backup media
1.2 Explain motherboard components, types, and features
1.3 Classify power supplies types and characteristics
1.4 Explain the purpose and characteristics of CPUs and their features
1.5 Explain cooling methods and devices
1.6 Compare and contrast memory types, characteristics and their purpose
1.7 Distinguish between the different display devices and their characteristics
1.8 Install and configure peripherals and input devices
1.9 Summarize the function and types of adapter cards
1.10 Install, configure, and optimize laptop components and features
1.11 Install and configure printers
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Chapter 2 Troubleshooting, Repair, and Maintenance
2.1 Given a scenario, explain the troubleshooting theory
2.2 Given a scenario, explain and interpret common hardware and operating system symptoms and their causes
2.3 Given a scenario, determine the troubleshooting methods and tools for printers
2.4 Given a scenario, explain and interpret common laptop issues and determine the appropriate basic troubleshooting method
2.5 Given a scenario, integrate common preventative maintenance techniques
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Chapter 3 Operating System and Software
3.1 Compare and contrast the different Windows Operating Systems and their features
3.2 Given a scenario, demonstrate proper use of user interfaces
3.3 Explain the process and steps to install and configure the Windows OS
3.4 Explain the basics of boot sequences, methods, and startup utilities
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Chapter 4 Networking
4.1 Summarize the basics of networking fundamentals, including technologies, devices, and protocols
4.2 Categorize network cables and connectors and their implementations
4.3 Compare and contrast the different network types
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Chapter 5 Security
5.1 Explain the basic principles of security concepts and technologies
5.2 Summarize the following security features
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Chapter 6 Operational Procedures
6.1 Outline the purpose of appropriate safety and environmental procedures and given a scenario apply them
6.2 Given a scenario, demonstrate the appropriate use of communication skills and professionalism in the workplace
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Part II A+ 220-702
Chapter 7 Hardware
1.1 Given a scenario, install, configure, and maintain personal computer components
1.2 Given a scenario, detect problems, troubleshoot, and repair/replace personal computer components
1.3 Given a scenario, install, configure, detect problems, troubleshoot, and repair/replace laptop components
1.4 Given a scenario, select and use the following tools
1.5 Given a scenario, detect and resolve common printer issues
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Chapter 8 Operating Systems
2.1 Select the appropriate commands and options to troubleshoot and resolve problems
2.2 Differentiate between Windows Operating System directory structures (Windows 2000, XP, and Vista)
2.3 Given a scenario, select and use system utilities/tools and evaluate the results
2.4 Evaluate and resolve common issues
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Chapter 9 Networking
3.1 Troubleshoot client-side connectivity issues using appropriate tools
3.2 Install and configure a small office home office (SOHO) network
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Chapter 10 Security
4.1 Given a scenario, prevent, troubleshoot, and remove viruses and malware
4.2 Implement security and troubleshoot common issues
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9780789742575 TOC 10/15/2009
