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I have highly recommended the previous edition of this book by these authors and my strong recommendation continues with this edition. I am delighted they have expanded the workbook to include the entirety of Foodservice Organizations, A Managerial and Systems Approach. In my opinion, all instructors who teach foodservice management related courses would find this book a tremendous resource for their course, whether using a Problem-based Learning approach or the case study method, as this text will facilitate an interesting, active learning environment for students.
-Mary Gregoire, Rush University Medical Center
Table of Contents
Acknowledgements
Course Description
Companion Textbook
Course Expectations and Student Responsibilities in a Problem-based Learning (PBL) Course
Course Objectives
Process Objectives
Content Objectives
Class Policies in a PBL Class
Group Work and Class Organization
Evaluation and Feedback
Suggestions
Course Components
Resources to be Used
Problem Write-ups
Worksheets
Worksheet 1 Systems Approach to a Foodservice Organization
Worksheet 2 Managing Quality
Worksheet 3 The Menu
Worksheet 4 Food Product Flow and Kitchen Design
Worksheet 5 Procurement
Worksheet 6 Food Production
Worksheet 7 Distribution and Service
Worksheet 8 Safety, Sanitation, and Maintenance
Worksheet 9 Management Principles
Worksheet 10 Leadership and Organizational Change
Worksheet 11 Decision Making, Communication, and Balance
Worksheet 12 Management of Human Resources
Worksheet 13 Management of Financial Resources
Worksheet 14 Marketing Foodservice
Worksheet 15 Meals, Satisfaction, and Accountability
Problems
Aftermath of an Outbreak of Food borne Illness
Where Am I Going?
Who Is the Customer, Anyway?
What's Your Problem?
Menu Madness
Put it in the bank
Renovating the space
Purchasing Predicament
Spring Hills Senior Center
Looking for Answers in all the Right Places
Chef Spiro Gets to Work
Hilda Greene
Where's the Beef?
Deliver Me from Complaints
What Does Food Have to Do with Nutrition?
Give Me 5
Producing the bird
The Toxic Hamburger
What's Next?
Moving ahead with Room Service
Steering a New Course
Breakfast's Ready....Hold the Pancakes
To Whom It May Concern
Can you do it faster?
Who Changed My Job?
Flip a Coin
Show Me the Money!
Jeff Jordan
Who's Going to Buy Healthy When Yummy's More Fun?
So You Want to be a Millionaire
Change is a Four Letter Word
Evaluation Forms
Problem Write-Up Evaluation
Assessment of Individual Performance In Groups