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Part 1 New visions of manufacturing: competing through manufacturing; the productivity paradox; the service factory; the emerging theory of manufacturing; making mass customization work. Part 2 Improving competitiveness through investments in technology and facilities: the focused factory; post-industrial manufacturing; manufacturing offshore is bad business. Part 3 Improving competitiveness through systems and procedures: why some factories are more productive than others; quality on the line; robust quality; made in USA - a renaissance in quality; getting control of just-in-time; making supply meet demand in an uncertain world. Part 4 Creating the new manufacturing organization: manufacturing's crisis - new technologies, obsolete organizations; the hidden factory; yesterdays accounting undermines production; the human costs of manufacturing reform. Part 5 Strategic manufacturing: competing through superior capabilties - strategic planning-forward in reverse?; beyond world-class - the new manufacturing strategy.