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(Note: Each chapter concludes with a Summary, Review Questions, Key Terms, Case Study, and Video Case Study.) I. INTRODUCTION TO MANAGEMENT. 1. Managing and Managers. 2. The Evolution of Management Theory. II. MANAGEMENT IN THE TWENTY-FIRST CENTURY. 3. Organizational and Natural Environments. 4. Social Responsibility and Ethics. 5. Globalization and Management. 6. Inventing and Reinventing Organizations. 7. Culture and Multiculturalism. 8. Quality. III. PLANNING. 9. Decision Making. 10. Planning and Strategic Management. 11. Strategy Implementation. IV. ORGANIZING. 12. Organizational Design and Organizational Structure. 13. Power and the Distribution of Authority. 14. Human Resource Management. 15. Managing Organizational Change and Innovation. V. LEADING. 16. Motivation. 17. Leadership. 18. Teams and Teamwork. 19. Communication and Negotiation. VI. CONTROLLING. 20. Effective Control. 21. Operations Management. 22. Information Systems.