Total Quality Management: Text and Cases by John Oakland
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Total Quality Management
Summary
This volume provides a simple model for Total Quality Management (TQM) and comprehensive coverage of the concepts students need to understand. It is written in a logical sequence, and supported by real-life case studies, discussion questions and practical assignments.
Total Quality Management Summary
Table of Contents
The foundations - a model for TQM: understanding quality; commitment and leadership; design for quality; case studies - Esso Research Centre, Exxon Chemical. TQM - the role of the quality system: planning for quality; system design and contents; quality system audit/review and self-assessment; case studies - Carnaud Metalbox PLC, Foodcan UK, Prudential Assurance Co. TQM - the tools and the improvement cycle: measurement of quality; tools and techniques for quality improvement; some additional techniques for process improvement; case studies - the Shorts experience, Hills Industries. TQM - the organizational, communication and teamwork requirements: organization for quality; culture change through teamwork for quality; case studies - Pirelli Communication Cables, Thomas Cork SML. TQM - the implementation: communications and training for quality; implementation of TQM and the management of change; case study -University of Bradford Management Centre. Appendices: three American gurus.
Additional information
GOR001485857
9780750639521
0750639520
Total Quality Management: Text and Cases by John Oakland
Used - Very Good
Paperback
Taylor & Francis Ltd
19991115
380
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us