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Professionalism Lydia Anderson

Professionalism By Lydia Anderson

Professionalism by Lydia Anderson


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Professionalism Summary

Professionalism: Skills for Workplace Success by Lydia Anderson

<> NOTE: Before purchasing, check with your instructor to ensure you select the correct ISBN. Several versions of Pearson's MyLab products exist for each title, and registrations are not transferable. To register for and use Pearson's MyLab products, you may also need a Course ID, which your instructor will provide. Used books, rentals, and purchases made outside of Pearson If purchasing or renting from companies other than Pearson, the access codes for Pearson's MyLab products may not be included, may be incorrect, or may be previously redeemed. Check with the seller before completing your purchase. For courses in Working Relations and Job Search, Professional Career Relationship Development, Workplace Skills and Job Search, and Work Experience/Internship. Blends resume/job search topics with expected workplace relations, including in-demand soft skills Professionalism, 4/Eprepares students for their first professional job, providing career planning tools, expected behaviors, and soft skills essential for career success. Ample exercises and activities help students immediately apply concepts and materials for transitioning from the classroom to a work environment. Three pillars for professional success-life planning, workplace skills, and career planning-are emphasized throughout. Students learn to connect personal, professional, and financial goals and understand how these goals ultimately contribute to career success through the creation of a life plan that addresses short- and long-term personal, professional/career, and financial goals. Recognizing that attitude, communication, and human relations are the keys to surviving in today's challenging, competitive, and uncertain workplace, students will develop practical human relations skills with a primary emphasis on soft skills and expected workplace behaviors; and are provided detailed career planning tools that focus on job search strategies, resume package development, and interview techniques. Also Available with MyStudentSuccessLab (TM) This title is also available with MyStudentSuccessLab-an online homework, tutorial, and assessment program designed to work with this text to engage students and improve results. Within its structured environment, students practice what they learn, test their understanding, and pursue a plan that helps them better absorb course material and understand difficult concepts. Note: You are purchasing a standalone product; MyStudentSuccessLab does not come packaged with this content. If you would like to purchase both the physical text and MyStudentSuccessLab, search for: 0134039505 / 9780134039503 Professionalism: Skills for Workplace Success Plus NEW MyStudentSuccessLab - Access Card Package, 4/e Package consists of: 0133939243 / 9780133939248 MyStudentSuccessLab without Pearson eText - Access Card 0321959442 / 9780321959447 Professionalism: Skills for Workplace Success MyStudentSuccessLab should only be purchased when required by an instructor.

Professionalism Reviews

As I say to my students it's a keeper! The textbook and all support material are invaluable to effective training overall professional skills in preparing students for the realities of the workforce. -- Heidi Lee Arrington, University of Hawai'i - Kapi'olai Community College I think the variety of information is the biggest strength as there is a lot of activities and assignments for all students. The materials were very well produced. -- Zachary Stahmer, Anthem Education Group

About Lydia Anderson

Lydia E. Anderson has a master's in business administration with an emphasis in marketing. In addition to years of corporate marketing and strategic planning experience, she has been teaching for over eighteen years in both community college and university settings. She is currently a tenured faculty member and former chair of the Business Administration and Marketing Department at Fresno City College in Fresno, California. She also serves as an adjunct professor at California State University, Fresno. Her teaching areas of expertise include human relations in business, management, supervision, human resource management, and marketing. Ms. Anderson is also active in (California) statewide business curriculum development, student success and enrollment management initiatives, and in Academic Senate. She regularly consults with corporations on business topics relating to management and marketing to ensure currency in instruction. Sandra B. Bolt has a master's in business administration with an emphasis in human resource management. She has been teaching in the college setting for over twenty-four years. She is currently a tenured faculty member and past chair of the Business and Technology Department at Fresno City College in Fresno, California. Her teaching areas of expertise include workplace relationships, office occupations, office technology, resume/interview, business communication, document formatting, and computer applications. She currently serves as the Secretary/Treasurer of the State Center Federation of Teachers. She has extensive secretarial, treasurer, and leadership experience and has served as a computer applications trainer. She has led personal financial management sessions for community groups. She has been a volunteer guest speaker at professional conferences and high school career fairs, in addition to her involvement with committees and student functions at Fresno City College. Both authors have used their professional, educational, and personal experiences to provide readers with contemporary, realistic stories and challenges experienced in a typical workplace.

Table of Contents

Brief Table of Contents SELF-MANAGEMENT 1. Attitude, Goal Setting, and Life Management 2. Personal Financial Management 3. Time and Stress Management and Organization Skills 4. Etiquette/Dress WORKPLACE BASICS 5. Ethics, Politics, and Diversity 6. Accountability and Workplace Relationships 7. Quality Organizations and Service 8. Human Resources and Policies RELATIONSHIPS 9. Communication 10. Electronic Communications 11. Motivation, Leadership, and Teams 12. Conflict and Negotiation CAREER PLANNING TOOLS 13. Job Search Skills 14. Resume Package 15. Interview Techniques 16. Career Changes Expanded Table of Contents SELF-MANAGEMENT Chapter 1 Attitude, Goal Setting, and Life Management All About You Personality and Values Attitude Self-Efficacy and Its Influences Dealing with Negative Baggage Locus of Control Learning Styles Importance and Influences of Personal Goal Setting How to Set Goals Creating a Life Plan Priorities Your Personal Handbook Chapter 2 Personal Financial Management Financial Management Personal Finances Affect Work Performance Money Management Personal Budgeting Debt Management Student Loans Wise Use of Credit Credit Reports Savings and Investments Identity Theft Additional Financial Matters Credit and Fraud Resources Chapter 3 Time and Stress Management and Organization Skills The Impact of Stress on Performance Types of Stress Dealing with Stress Time Management Organizing and Performance Chapter 4 Etiquette/Dress Executive Presence Influences of Appearance Casual Workdays and Special Events Tips from Head to Toe Jewelry, Body Piercing, and Tattoos Business Etiquette Handshakes Introductions and Business Networking Appointments Dining Other Etiquette Basics WORKPLACE BASICS Chapter 5 Ethics, Politics, and Diversity Ethics, Politics, and Diversity at Work Ethics Defined Values, Conflicts, and Confidentiality Making Ethical Choices Workplace Power Increasing Your Power Bases Workplace Politics and Reciprocity When Others Are Not Ethical Common Ethical Issues Diversity Basics Legal Protection from Discrimination Stereotypes and Prejudice Cultural Differences Chapter 6 Accountability and Workplace Relationships Accountability and Empowerment Personal Accountability Workplace Relationships Executives/Senior Officials Boss Styles Colleagues Others Within the Organization When Relationships Turn Negative Dating at Work Socializing Shared Work Areas Breaks and the Break Room Miscellaneous Workplace Issues Chapter 7 Quality Organizations and Service Productivity in a Quality-Focused Workplace Lines of Authority Quality and the Company Creativity and Innovation Excellent Customer Service Defined The Impact of Customer Service The Difficult Customer Chapter 8 Human Resources and Policies Human Resource Department Employee Orientation Employee Handbook Employment-at-Will and Right to Revise Employment Status Performance Evaluations Benefits Open-Door Policy Unions RELATIONSHIPS Chapter 9 Communication Communication at Work Workplace Communication and Its Channels The Communication Process Verbal Communication and Listening Non-Verbal Communication Written Communication Business Letters Business Memos Handwritten Notes Documentation Presentations Slang and Foul Language Potentially Offensive Names Not Always About You Chapter 10 Electronic Communications Electronic Communications at Work Telecommunication Basics Business E-mails Writing E-mail Messages Portable Devices and Texting Phone Etiquette Social Media Tools Video and Teleconferencing Chapter 11 Motivation, Leadership, and Teams A Foundation for Performance Motivation Leadership Becoming a Leader Teams and Performance Characteristics of an Effective Team Member Meetings Team Presentations Chapter 12 Conflict and Negotiation Conflict Resolving Conflict Conflict Management and Negotiation Harassment Workplace Bullies Know Your Rights Resolving Conflict at Work Resolving Conflict Under a Union Agreement Workplace Violence Agree to Disagree CAREER PLANNING TOOLS Chapter 13 Job Search Skills The Job Search Choosing the Right Career Industry Research The Targeted Job Search Online Identity Job Search Portfolio Employment Applications Personal References and Recommendations Sources of Job Leads Professional Networking Protecting Your Privacy Keeping the Right Attitude Chapter 14 Re sume Package Building Your Re sume Package Step One: Gathering Information Step Two: Creating an Information Heading and Utilizing Proper Layout Step Three: Writing a Skills Summary or Personal Profile Step Four: Inserting Skills, Accomplishments, and Experience Step Five: Reviewing the Completed Re sume Sharing Your Re sume Cover Letters Tailoring Your Re sume and Cover Letter Tips for Special Circumstances Chapter 15 Interview Techniques The Interview The Invitation to Interview Company-Specific Research The Personal Commercial The Interview Portfolio Practice Interview Questions Pre-Interview Preparation The Interview Process Interview Day Traditional Face-to-Face Interview Interview Methods and Types of Interview Questions Phone and Other Technology-Based Interviews Discrimination and Employee Rights Special Circumstances and Tough Questions Closing the Interview After the Interview Salary Negotiation Pre-Employment Tests, Screenings, and Medical Exams When You Are Not Offered the Job Chapter 16 Career Changes Career Changes Training and Development Continual Learning Changes in Employment Status New Job Searches Promotions Voluntary Terminations Involuntary Terminations Other Moves Within an Organization Entrepreneurship Career Success

Additional information

CIN0321959442VG
9780321959447
0321959442
Professionalism: Skills for Workplace Success by Lydia Anderson
Used - Very Good
Paperback
Pearson Education (US)
20141229
312
N/A
Book picture is for illustrative purposes only, actual binding, cover or edition may vary.
This is a used book - there is no escaping the fact it has been read by someone else and it will show signs of wear and previous use. Overall we expect it to be in very good condition, but if you are not entirely satisfied please get in touch with us

Customer Reviews - Professionalism